Refund Policy

Last updated: March 12, 2026

1. Overview

We want you to be satisfied with ContextOS. This Refund Policy outlines the circumstances under which we offer refunds for paid subscriptions. Please read this policy carefully before purchasing a subscription.

2. Free Plan

The Free plan is provided at no cost and does not involve any charges. No refund applies to the Free plan.

3. Pro Plan — Monthly Subscriptions

If you are unsatisfied with the Pro plan, you may request a full refund within 7 days of your initial purchase or renewal. After the 7-day window, no refunds will be issued for the current billing period. You may cancel your subscription at any time, and you will retain access to Pro features until the end of your current billing cycle.

4. Pro Plan — Annual Subscriptions

Annual subscriptions are eligible for a full refund within 14 days of the initial purchase. After the 14-day window, we offer a prorated refund for the remaining unused months if you cancel within the first 3 months. No refunds will be issued after the first 3 months of an annual subscription.

5. How to Request a Refund

To request a refund:

  1. Email us at billing@contextos.dev with the subject line "Refund Request".
  2. Include your registered email address and the reason for the refund.
  3. We will review your request and respond within 3 business days.
  4. Approved refunds will be processed to your original payment method within 5-10 business days.

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Requests made after the applicable refund window has expired
  • Account termination due to violation of our Terms and Conditions
  • Failure to cancel auto-renewal before the next billing cycle
  • Dissatisfaction with AI-generated answer quality (AI responses vary and are not guaranteed to be perfect)
  • Third-party service outages (GitHub, Notion, Slack) that temporarily affect integrations

7. Cancellation

You can cancel your subscription at any time through the Billing dashboard. Cancellation stops future charges but does not trigger an automatic refund. If you wish to receive a refund, please follow the process described in Section 5.

8. Service Downtime

If the Service experiences significant downtime (more than 24 consecutive hours) due to issues on our end, we will offer affected Pro subscribers a proportional credit or extension to their subscription. This does not apply to scheduled maintenance windows, which we announce in advance.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Material changes will be communicated to subscribers via email.

10. Contact

For billing or refund questions, contact us at billing@contextos.dev.