Frequently Asked Questions

ContextOS is an AI-powered project intelligence platform that connects your development tools (GitHub, Notion, Slack, VS Code) into one unified context layer. It allows you to ask questions and get answers grounded in your actual project data, making it easier to understand codebases, find information, and stay productive.

While ChatGPT provides general knowledge, ContextOS is specifically trained on YOUR project data. It knows your codebase, documentation, team conversations, and project history. Every answer includes citations to the actual source (commit, Slack message, Notion page), so you can verify and dive deeper.

No installation required for the web app. Simply sign up and connect your tools via OAuth. For the VS Code extension, install it from the marketplace and paste your API key from Settings. The extension is optional but provides a better in-editor experience.

Most users are up and running in under 5 minutes. Sign up, connect one integration (GitHub is fastest), wait for the initial sync, and start asking questions. You can add more integrations later as needed.

Yes! Our Free plan includes 25 AI queries per day, up to 10K context chunks, and 2 integration connections. Perfect for solo developers exploring the platform. No credit card required to start.

On the Free plan, you'll need to wait until the next day (resets at midnight UTC) or upgrade to Pro for unlimited queries. Pro users never hit limits and get priority processing for faster responses.

Absolutely. Cancel with one click from your billing settings. No long-term contracts, no cancellation fees. If you cancel a paid plan, you'll retain access until the end of your billing period.

Yes, we offer a 30-day money-back guarantee on all paid plans. If you're not satisfied for any reason, contact support and we'll process a full refund immediately.

We accept all major credit cards (Visa, Mastercard, Amex, Discover) and PayPal. Enterprise customers can pay via invoice with NET30 terms.

Yes. We use AES-256-GCM encryption for all data at rest and TLS 1.3 for data in transit. OAuth tokens are encrypted before storage and never exposed in logs. We're SOC 2 Type II certified and GDPR compliant.

Only you and your team members (if you're on a Team plan). We never train AI models on your data, never share it with third parties, and never use it for marketing. Your data is yours, period.

Data is stored in secure, encrypted databases hosted on AWS in the US (us-east-1). Enterprise customers can request custom regions. We maintain regular backups and have a 99.9% uptime SLA.

Yes. You can disconnect any integration to stop syncing, or delete your account entirely to remove all data. Deletions are permanent and complete within 30 days per GDPR requirements.

Currently: GitHub (repos, commits, PRs, issues), Notion (pages, databases), Slack (messages, threads), Linear (issues, projects), Google Drive (docs, sheets), and VS Code (files, diagnostics). More coming soon!

Initial sync happens immediately after connection. After that, webhooks keep data real-time (commits, messages, edits sync within seconds). You can also force a manual re-sync anytime from the Integrations page.

Disconnecting stops future syncs and revokes our OAuth access. Existing data remains in your context store unless you explicitly delete it. You can reconnect anytime to resume syncing.

Yes! Pro and Team plans support unlimited integration connections. Connect personal and work accounts, multiple Slack workspaces, or different Notion spaces.

Anything about your project! Examples: "Why did auth break last week?", "Summarize the latest sprint", "Find all TODOs in the codebase", "What did Sarah say about the API redesign?". The AI searches your connected data and provides cited answers.

The extension requires an internet connection to query the AI and sync context. However, you can browse previously cached responses offline. Full offline mode is on our roadmap.

Yes! The Prompts Library lets you save reusable prompts as "personal" (just you) or "team" (shared with everyone). Great for onboarding templates, code review checklists, and common queries.

Enterprise customers can request custom integrations. We've built connectors for Jira, Confluence, GitLab, and internal tools. Contact sales to discuss your needs.